Why Documents Are Getting Rejected? 524 May 19, 2023 The identity verification request can be rejected due to one of the following reasons: -Incorrect National ID/Passport Number. The details entered do not match the document uploaded -Document information is covered with hands/other objects, please try uploading the document without covering the information present on the document. -The document submitted by you is blurred, please re-upload the document. -The information is not clearly readable on the document uploaded by you, please re-upload the document. -You have uploaded only one side of the National ID, please re-upload from both sides. -The information provided does not match the document uploaded, please check the information and upload the marching document. -The document submitted by you is expired, please upload a valid document for the verification process. -The document submitted is password protected. -Please upload your passport for faster application processing. -As you have selected your passport for identity verification please upload your Passport or select the other option and upload your National ID from both sides.